Terms of service

Welcome to Flechr by Kimberly Fletcher. These Terms of Service ("Terms") govern your access to and use of our website, including any purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Flechr by Kimberly Fletcher designs and sells handcrafted leather goods and accessories. Our products are created with care using quality materials, and many pieces may be handmade or produced in small batches.

2. Product Information

We strive to display our products as accurately as possible. However:

  • Colors may vary depending on your screen or device settings.
  • Genuine leather is a natural material and may contain unique grain patterns, markings, wrinkles, or slight color variations.
  • Handmade products may vary slightly from the photographs shown on our website.

These natural characteristics are part of the uniqueness of each product and are not considered defects.

3. Pricing

All prices are displayed in [CAD], unless otherwise indicated.

Prices are subject to change without notice. Taxes, shipping fees, and any applicable duties will be calculated during checkout.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • decline or cancel any order;
  • limit product quantities;
  • correct pricing or product description errors;
  • refuse orders suspected of fraud or unauthorized activity.

If an order is canceled after payment has been processed, we will issue a refund using the original payment method.

5. Payment

We accept approved payment methods displayed during checkout.

Payments are processed securely through third-party payment providers. Flechr by Kimberly Fletcher does not store complete payment card information.

6. Shipping

We ship to the destinations listed on our website.

Estimated delivery dates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • shipping carriers;
  • customs processing;
  • weather events;
  • labor disruptions; or
  • other events beyond our reasonable control.

Customers are responsible for any import duties, customs fees, or local taxes applicable to international orders unless otherwise stated.

7. Returns and Exchanges

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

To qualify for a return or exchange:

  • the item must be unused;
  • it must be in its original condition;
  • it must include original packaging where applicable.

Customized, personalized, or made-to-order items cannot be returned unless they arrive damaged or defective.

Refunds will be processed after the returned item has been inspected.

8. Product Care

Leather is a natural material that develops character over time.

Customers are responsible for following recommended care instructions. Damage caused by misuse, improper storage, water exposure, or normal wear is not covered under any warranty.

9. Intellectual Property

All content on this website, including but not limited to:

  • logos;
  • product names;
  • photographs;
  • artwork;
  • product designs;
  • text;
  • graphics; and
  • branding,

is the property of Flechr by Kimberly Fletcher or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Acceptable Use

You agree not to:

  • use the website for unlawful purposes;
  • interfere with website security or functionality;
  • attempt unauthorized access to our systems;
  • upload malicious software; or
  • violate the rights of others.

11. Limitation of Liability

To the fullest extent permitted by law, Flechr by Kimberly Fletcher shall not be liable for indirect, incidental, consequential, or special damages arising from your use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Disclaimer

Our website and products are provided on an "as available" and "as is" basis, except where warranties are required by law.

We do not guarantee that the website will always operate without interruption or error.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Flechr by Kimberly Fletcher is established, together with any applicable federal laws.

Consumer protection laws that apply to your place of residence may provide you with additional rights that cannot be waived by these Terms.

15. Changes to These Terms

We may revise these Terms from time to time.

Updated versions become effective when posted on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Contact

Flechr by Kimberly Fletcher

Email: info@flechr.com

Website: flechr.com